Privacy policy

At Jilbada, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights regarding that information.

Last updated: June 2026

1. Information We Collect

When you visit our store or place an order, we may collect the following types of information:

a. Information you provide directly

  • Name and contact details (email address, phone number)
  • Delivery address
  • Payment information (processed securely — we do not store full card details)
  • Communications you send us (via email, WhatsApp, or contact forms)

b. Information collected automatically

  • Browser type, device, and operating system
  • IP address and approximate location
  • Pages visited and time spent on the website
  • Referring URLs

This information is collected via cookies and similar technologies. See Section 6 for our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you about your order, including updates and confirmations
  • Respond to your queries and provide customer support
  • Send you promotional messages or offers, where you have consented
  • Improve our website, products, and services
  • Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our store, subject to strict confidentiality agreements. These include:

  • Shopify — our e-commerce platform (see Shopify's Privacy Policy)
  • Payment processors — to securely handle payment transactions
  • Shipping and logistics partners — to deliver your order
  • Analytics providers — to understand how our website is used

We may also disclose your information if required to do so by law or in response to valid legal requests by public authorities.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements. Order information is typically retained for a minimum of 5 years.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal obligations
  • Opt out of marketing communications at any time
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at Care@jilbada.com.

6. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies are used to:

  • Remember your preferences and cart contents
  • Analyse website traffic and usage patterns
  • Enable social media features
  • Deliver relevant advertising (where applicable)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our store is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact us: